Formalités d'arrivée
From what time and where can I collect the keys to my apartment?
The information regarding the key collection is provided on the voucher you received by email in the "Key Collection" section. You will find the arrival and departure times, as well as the exact address.
In general: check-in is at 5:00 PM, and check-out is between 9:00 AM and 10:00 AM.
Feel free to contact the agency responsible for the apartment if you arrive earlier, so they can assist you with the check-in process.
What should I do in case of late arrival or delay?
In case of arrival outside the opening hours of the accommodation, please contact the host. The contact details are provided in the booking confirmation you received by email.
When will I receive my travel documents?
You will receive your confirmation by email instantly after your booking. If you do not receive the email, please check your spam or junk folders.
If you haven’t received anything, either the payment was unsuccessful, or the email address you provided is incorrect.
In both cases, feel free to contact us at resa@les3vallees.com.
You will then receive the vouchers for picking up your ski passes and equipment approximately 10 days before the start of your stay.
Is the accommodation available online?
All accommodations displayed on our website https://reservation.les3vallees.com are available in real-time.