FAQ
After my stay
When do I get my deposit back?
The vast majority of accommodation providers refund the deposit within 14 days of your departure date. Depending on the relationship between the accommodation provider's bank and yours, this period may be slightly extended and the refund may appear retroactively on your account. If in doubt, please do not hesitate to contact us or your accommodation provider directly.
How do I receive my bill?
Once your stay is over, we invite you to contact us by email or WhatsApp so that we can generate the invoice for your stay.
I'd like to reserve the same apartment for next season. What should I do?
Generally speaking, accommodation providers open their calendars between May and August before the following season. We invite you to contact us by e-mail in order to prioritize your booking for the next season.